Design Studio Support Administrator

Design Studio Support Administrator

About the Role

Forma Homes is launching a brand-new, state-of-the-art Design Studio, and we're looking for a highly organised and customer-focused individual to join our team.

As our Design Studio Support Administrator, you'll be the welcoming face of the Studio, providing exceptional front-of-house service while supporting the day-to-day operations of the Studio. This varied role combines reception, administration, client after-care coordination, and general operational support, making it ideal for someone who is proactive, organised, and enjoys working with people.

Key Responsibilities

Front of House & Studio Support

• Welcome clients, visitors, suppliers, and trades to the Design Studio.
• Manage incoming calls and enquiries professionally.
• Maintain a professional, organised, and inviting Studio environment.
• Prepare meeting rooms, refreshments, presentation materials, and client spaces.
• Support the Studio Coordinator with the daily operation of the Studio.
• Monitor and replenish showroom and office supplies.

Client After Care Coordination

• Coordinate and manage client after-care requests from start to finish.
• Liaise with clients, trades, and suppliers to arrange and track outstanding works.
• Maintain accurate records and provide regular updates to clients.
• Ensure issues are followed up and resolved within expected timeframes.

Administration & Operational Support

• Provide general administrative support including scheduling, data entry, document preparation, and record keeping.
• Coordinate appointments, bookings, servicing, and maintenance requirements.
• Liaise with internal teams, suppliers, and contractors.
• Assist with occasional errands, collections, and general operational support as required.

About You

We are looking for someone who is:

• Highly organised with strong attention to detail.
• Friendly, professional, and confident interacting with clients.
• A proactive self-starter who takes ownership of tasks.
• An excellent communicator, both written and verbal.
• Reliable, adaptable, and willing to assist wherever needed.
• Comfortable managing multiple priorities in a fast-paced environment.
• Confident using computer systems and learning new software.

Previous experience in administration, reception, customer service, or the residential building industry is advantageous but not essential. We value attitude, presentation, and organisational skills above all else.

Why Join Forma Homes?

This is an exciting opportunity to be part of the launch of our new Design Studio and play a key role in creating an exceptional client experience. You'll join a supportive team, contribute to our continued growth, and have the opportunity to make a meaningful impact in a varied and rewarding role.

If you take pride in being organised, love helping people, and enjoy working in a professional and customer-focused environment, we'd love to hear from you.