Design System Architect

Are you an experienced Design System Architect with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Design System Architect to work remotely at their company.

Title: Design System Architect

Duration: 6 months

Location: Remote

Overview

A UX/CX Design Architect is responsible for bridging the gap between user experience (UX), customer experience (CX), business strategy, and technology. Unlike standard designers who focus on a single screen or product, an architect designs the comprehensive ecosystem, framework, and strategy that governs how a customer interacts with a brand across every physical and digital touchpoint.

Key Responsibilities

AI Strategy & Solution Architecture

Experience & Ecosystem Architecture

• Cross-Channel Strategy: Map complete customer lifecycles across web, mobile, physical spaces, and support channels.
• Ecosystem Blueprinting: Create macro-level user workflows, service blueprints, and structural ecosystem models.
• Journey Mapping: Visualize complex user touchpoints to eliminate system friction and operational silos.
• North Star Vision: Define the long-term interaction vision and align product teams around future-state experiences.

Generative & Multi-Modal Interaction Architecture

• Intent-Based Design: Transition system navigation away from static tabs to dynamic interfaces that adapt instantly based on natural language or context.
• Multi-Modal Workflows: Map seamless experiences across voice, text, gesture, and computer vision touchpoints.
• Proactive Experience Frameworks: Define how systems anticipate customer needs through predictive analytics without feeling invasive.

Governance, Scale, and DesignOps

• Design Systems: Architect scalable component libraries, tokens, and framework patterns for cross-platform consistency.
• Design Operations: Standardize methodologies, research practices, and collaboration tools across decentralized teams.
• Dynamic Design Systems: Build design system tokens and component libraries that can scale across fluid, AI-generated layouts and variable text lengths.
• Agentic Workflows: Map blueprints for multi-agent systems, detailing how independent AI agents hand off tasks to one another and back to human agents.
• Experience Quality: Establish UX/CX quality metrics (KPIs) to audit products for usability and performance.
• Accessibility Leadership: Ensure all architectural frameworks comply with global accessibility standards (WCAG).

Research Synthesis & Business Alignment

• Data-Driven Insights: Translate complex user research data into practical, actionable structural frameworks.
• Behavioral Personas: Build dynamic user personas based on quantitative metrics and qualitative behavioral studies.
• Stakeholder Advocacy: Champion customer centricity to executive leadership using ROI, retention, and satisfaction metrics.
• Tech Feasibility: Partner with Enterprise Architects and Engineers to align design visions with technical realities.

Required Skills and Qualifications

AI & Technical Mastery

• Cognitive UX & IA: Mastery of information architecture suited for unstructured data and large-scale semantic vector spaces.
• Prompt & Context Engineering UX: Deep understanding of how context windows, prompt formatting, and retrieval-augmented generation (RAG) impact the speed and presentation of UI text.
• Familiarity with AI Tech: Strong working comprehension of LLMs, neural networks, computer vision, and API constraints.

Leadership & Soft Skills

• Systems Thinking: Ability to map unpredictable, non-linear user journeys where the system output changes with every prompt.
• Ambiguity Management: Comfort in designing for emerging paradigms where standard, established design patterns do not yet exist.
• Ethical Framework Facilitation: Experience leading workshops centered around bias mitigation and inclusive AI design.
• Information Architecture: Deep mastery of data structuring, content modeling, and complex navigational taxonomy.
• Service Design: Proven capability in modeling back-end operational workflows that power front-end user experiences.

Job Location: Work At Home