G
Glean
Designated Technical Support Engineer (West)
Skills
Google Cloud PlatformSQL QueriesAWSGitHubLinuxKubernetesJiraConfluenceCustomer SupportAzure
15 days ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Salary:
$120,000 – $190,000 / year
Location:
United States
Work mode:
Onsite
Published on:
7 October 2026
What they need
- Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup
- We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh
- Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed
- As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base
- By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry
- Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
- Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them
- Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues
- Create and maintain customer-specific runbooks and knowledge articles
- Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries
- Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
- Educate customers on the use of Glean product features
- Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly
- Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
- Work closely with teams across Glean to drive product, process, and service improvements
- Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience
- Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues
- Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
- Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations- Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams
- Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
- Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
- Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience
- Able to fully document issues you manage and contribute to the support knowledge base
- Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
- Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause
- Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
- Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion
- Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
- Working experience on SSO, SAML, and OAuth along with network troubleshooting
- Must have experience in troubleshooting REST API issues
- Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
- Experience in using Github, Jira & Confluence
- Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux
- Basic knowledge of LLM’s and how GPT works
Other offers great for you!
These companies are also looking for great profiles
D
Diapason
Technicien Support Applicatif N2
35-38K
Permanent contract
78990 Élancourt, France
Hybrid
Skills
Customer Supportitsmapplicatif
19 hours ago
Quick apply
W
Winside
Support Applicatif N2 (H/F)
Permanent contract
Lille, France
Hybrid
Skills
Google Cloud PlatformJiraSQLOracle ERP
16 hours ago
Quick apply
B
Bessand Freelances
Ingénieur Support Applicatif & Cloud N2
420
Freelance
Paris, France
Hybrid
Skills
JavaHTMLIBM CloudPostgreSQLRedisKubernetesOracleServiceNowwebPaaS
37 minutes ago
Quick apply