Desk Collection Supervisor

• Coordinate collection activities of unsecured products, manage flow rates to prevent accounts from flowing down to charge off and minimize net credit losses
• Recruitment, training and performance management of the collection team to ensure good productivity
• Process-reengineering of collection processes to improve productivity
• Capacity tracking, management and planning to ensure adequate collection resources for the section all the time
• Manage and optimize collection cost
• Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure
• Tracking and evaluating the effectiveness of all collection strategies. Design and conduct champion & challenger tests of all collection strategies
• Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management.

Qualifications

• Bachelor's degree
• 5 years of working experience in Collection and 1-2 years of working experience as Desk Collection Supervisor/Manager
• Strong understanding of collections activities and process.
• Sound people supervisory/managerial skills.
• Excellent problem-solving skills.
• Advanced Communication skills, both verbal and written.
• Adequate analytical skills and has experience in developing collection reports to measure collection productivity/performance.
• Experience with collection strategy to achieve both short term and long term desirable result/portfolio quality.
• Ms-office skills.