Desk Manager

Role & responsibilities

1. Office & Desk Management

• Manage day-to-day office and desk operations efficiently.
• Maintain employee, client, lead, and business-related records.
• Coordinate with different departments for smooth workflow.
• Handle daily reports, follow-ups, and administrative activities.
• Ensure proper maintenance and updating of office records.

2. Client Coordination & Meetings

• Coordinate with existing and prospective clients regarding company services.
• Schedule and attend client meetings as and when required.
• Understand client requirements and coordinate with the concerned department for service delivery.
• Maintain regular communication and follow-up with clients.
• Resolve basic client queries and escalate important issues to management.

3. Market Visiting & Field Work

• Undertake market visits as per business requirements.
• Visit clients, prospects, businesses, and potential partners when required.
• Support the sales/marketing team during field activities.
• Collect market information, generate leads, and maintain proper visit reports.
• Represent the company professionally during external meetings and visits.

4. Payment Collection & Follow-Up

• Coordinate with clients regarding pending payments.
• Conduct payment follow-ups through calls, messages, emails, or visits.
• Make payment collection visits whenever required.
• Maintain proper records of outstanding and collected payments.
• Coordinate with the accounts department regarding payment status and receipts.

5. DSA Recruitment & Management

• Handle DSA recruitment activities for the company.
• Identify and approach potential DSA/partners.
• Conduct initial discussions and explain the company's DSA/revenue-sharing model.
• Collect and verify required DSA documents.
• Maintain DSA database and recruitment records.
• Coordinate with active DSAs and support them with company requirements.
• Follow up with DSAs for leads, conversions, and business activities.

6. Data Entry & Documentation

• Perform accurate data entry and maintain digital and physical records.
• Prepare and maintain client files and documentation.
• Verify documents received from clients, DSAs, and employees.
• Maintain service-wise and client-wise documentation.
• Update Excel/Google Sheets and internal databases regularly.
• Prepare reports, statements, lists, and other documents as required by management.

7. Business & Operational Support

• Assist management in day-to-day business operations.
• Coordinate between clients, field teams, accounts, and internal departments.
• Support lead management and follow-up activities.
• Track pending tasks and ensure timely completion.
• Assist in preparing quotations, proposals, reports, and other business documents.
• Perform additional responsibilities assigned by management from time to time.

Job Requirements

• The role involves both desk-based work and field/market visits as per company requirements.
• Candidate should be flexible to attend client meetings and undertake payment collection or business-related visits when required.
• Professional behaviour and good client relationship management are essential.

Perks and benefits

• Salary: 12,000 15,000 per month
  (Negotiable for the right candidate based on skills and experience)
• Performance-Based Incentives: Additional incentives based on individual performance, business generation, collections, and achievement of assigned targets.
• Travel Allowance (TA): Travel allowance will be provided for approved official market visits, client meetings, payment collection visits, and other field-related activities as per company policy.
• Career Growth: Opportunity to grow within the organization based on performance, responsibility, and contribution.
• Learning & Development: Exposure to client handling, business operations, DSA management, documentation, and business development activities.