Deskside Field Support L2 Engineer

Deskside Field Support L2 Engineer

Location: Troisdorf, Germany
Contract: 6 Months
Start Date: October 2026
Working Hours: Monday–Friday, 08:00–16:45
Experience: 5+ Years
Language: German (B2 minimum, C1 preferred) & English
Work Authorization: Valid German work permit for at least 6 months / EU Citizen preferred
No. of Positions: 1

Job Overview

We are looking for an experienced Deskside Field Support L2 Engineer to provide onsite IT support for approximately 450 users at our Troisdorf location.

The ideal candidate will have 5+ years of hands-on desktop/field support experience, strong troubleshooting skills across Windows, hardware, software, peripherals and end-user devices, along with good German and English communication skills.

Key Responsibilities

• Provide L2 deskside and onsite IT support to end users.
• Troubleshoot Windows operating systems, software applications and IT support tools.
• Diagnose and resolve issues related to desktops, laptops, computer hardware, memory modules and peripherals.
• Install, configure, upgrade and troubleshoot hardware and software.
• Image and re-image computers and laptops.
• Install and uninstall software, hardware and peripherals.
• Configure, add and remove printers.
• Troubleshoot basic network and end-user device issues.
• Perform initial virus/malware troubleshooting and escalate security-related incidents when required.
• Provide basic troubleshooting for network infrastructure and data-centre-related equipment, including UPS, PACs, network cabling and power systems.
• Provide basic support for Audio/Video and Telephony equipment.
• Support software installation and management.
• Provide basic configuration and troubleshooting of mobile devices according to established SOPs.
• Install, configure and troubleshoot GxP applications and coordinate with vendors for application-related issues.
• Support IT requirements related to relocations and IT deployments.
• Coordinate with hardware and software vendors to resolve technical issues.
• Maintain accurate IT asset inventory records.
• Receive new equipment, apply asset tags and maintain inventory records.
• Manage asset lifecycle activities, including retirement, technical wiping and updating asset status.
• Prepare management-level IT reports and maintain appropriate documentation.
• Collaborate with Site IT Leads, Business Unit IT Leads and Regional Desktop Leads.
• Ensure compliance with organizational IT security policies and procedures.
• Take ownership of assigned IT tasks and complete them within agreed timelines.
• Provide weekend support when required.

Required Skills & Qualifications

• 5+ years of relevant Deskside/Desktop/Field Support experience.
• Strong hands-on experience in L2 desktop support.
• Good knowledge of Windows operating systems.
• Experience troubleshooting desktop/laptop hardware, peripherals and software.
• Knowledge of printers, mobile devices and end-user computing environments.
• Basic networking and troubleshooting knowledge.
• Basic knowledge of data-centre-related equipment and infrastructure.
• Experience with Audio/Video and Telephony support is preferred.
• Experience with software installation and configuration.
• Knowledge of IT asset management and inventory processes.
• Exposure to GxP applications is preferred.
• Strong troubleshooting and problem-solving skills.
• Good documentation and reporting skills.
• Strong customer service and communication skills.

Language Requirements

• German: Minimum B2 level; C1 preferred
• English: Proficiency required
• Ability to communicate effectively with local users and IT teams.

Work Authorization

• Valid German work permit for at least 6 months required.
• EU Citizens are preferred.

Working Details

• Location: Lütticher Str. 5, D-53842 Troisdorf, Germany
• Working Days: Monday–Friday
• Working Hours: 08:00–16:45
• Contract Duration: 6 months, with the requirement specified as 3–6 months in the JD
• Start: October 2026
• Users Supported: Approximately 450
• Weekend Support: May be required for 1–2 days during the engagement

Who Should Apply?

Candidates with strong experience in onsite Deskside Support, Desktop Support, Field IT Support or L2 IT Support, who are comfortable working directly with end users and troubleshooting hardware, software and workplace technology environments.

Candidates must have German language skills at B2 level or above and valid authorization to work in Germany.

Job Type: Contract

Pay: 27,00€ - 30,00€ per hour

Expected hours: 40.0 per week

Language:

• German B2 (Required)
• English B2 (Required)

Work Location: In person