Deskside Support

Overview

Our client is seeking a Desktop Support Analyst for a 2-month contract based in Winnipeg, MB, requiring 35 hours per week and 100% onsite presence.

This role is ideal for a hands-on IT professional with strong experience supporting end users in a Microsoft environment. The successful candidate will provide day-to-day technical support for approximately 150 users across Canada, assisting with hardware, software, Microsoft 365 applications, user access management, and troubleshooting activities. You will work closely with internal stakeholders to ensure reliable technology services and a positive end-user experience.

Key Responsibilities

• Provide desktop and technical support for end users across multiple locations.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Exchange Online.
• Manage user accounts, permissions, password resets, and access requests through Azure AD / Entra ID and Active Directory.
• Configure, deploy, and troubleshoot desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, connectivity, printing, and application-related issues.
• Manage and respond to support requests through the organization's ticketing system.
• Assist with workstation provisioning, onboarding, offboarding, and equipment setup.
• Support Microsoft Intune device enrollment, configuration, and basic endpoint administration.
• Escalate complex infrastructure or application issues when required.
• Maintain technical documentation, procedures, and knowledge base articles.
• Deliver excellent customer service while supporting a diverse user base.

Required Qualifications

• 3+ years of desktop support, technical support, or systems support experience.
• Strong experience supporting Microsoft 365 applications, including Outlook, Teams, SharePoint, and Exchange Online.
• Experience with Active Directory and Azure AD / Entra ID user administration.
• Experience supporting Windows 10 and Windows 11 environments.
• Experience with Microsoft Intune or other endpoint management tools.
• Strong troubleshooting skills across hardware, software, mobile devices, and connectivity issues.
• Experience working within a ticketing or IT service management environment.
• Excellent communication and customer service skills.
• Ability to work independently in a fast-paced support environment.

Nice to Have

• Experience supporting a multi-site user environment.
• Basic knowledge of networking concepts such as VPN connectivity, DNS, and wireless networking.
• Exposure to Microsoft 365 administration or endpoint security tools.
• ITIL certification or familiarity with service management best practices.
• Experience supporting onboarding, offboarding, and device lifecycle management.