Deskside Support Engineer (18-21K)

Job Responsibilities

• Provide first- and second-level technical support for end users, assisting with computer hardware, operating systems, network connectivity, and software applications.
• Maintain and support end-user computing environments, including desktops, laptops, mobile devices, and associated peripherals.
• Support Microsoft workplace technologies, including M365 and O365 platforms (Outlook, Teams, Word, Excel, SharePoint, OneDrive, etc.).
• Collaborate closely with the service desk to deliver efficient support via phone, email, and ticketing systems.
• Escalate complex or unresolved technical issues to senior IT staff when necessary.
• Accurately document support tickets and update IT inventory in the ticketing system.

Job Requirements:

• Higher Diploma or above in Information Technology, Computer Science, or a related field.
• At least 1 year of relevant experience in IT support, helpdesk, or a similar role.
• Hands-on experience in supporting Windows, O365/M365, and mobile devices.
• Basic knowledge of Windows operating systems and common network issues.
• Strong problem-solving abilities.
• Good communication skills in Cantonese, English, and Mandarin.
• Immediate availability is an advantage.

Benefits:

• 5-day Work Week
• 18-21K Depends on Experience
• 10-20 Days Annual Leave

Please send your full resume to us by email [email protected], or you may click “Quick Apply” button.

For other vacancies, please visit our website www.swing-hk.com

All information provided will be treated in strict confidence and used for recruitment purposes only. (Licence No.: 83842)