Deskside Support Engineer – Backfill

Deskside Support Engineer – Backfill

Job Location: Philippines (On-site)

Employment Type: Part-Time / Backfill Support

Working Schedule: Approximately 10–12 working days per month

Experience Required: Minimum 2–3 years

Job Summary

We are looking for an experienced Deskside Support Engineer to join our IT support team on a backfill basis. The selected candidate will provide on-site technical assistance, troubleshoot hardware and software issues, and ensure smooth IT operations for end users.

This is a backfill position requiring approximately 10–12 working days per month, depending on business requirements.

Key Responsibilities

Provide on-site desktop and end-user technical support.

Troubleshoot laptops, desktops, printers, hardware, software and Windows operating systems.

Perform laptop and PC re-imaging, software installations and system configurations.

Support Microsoft Office 365 applications, Outlook and Microsoft Teams.

Manage user accounts and troubleshoot Active Directory-related issues.

Support endpoint deployment and management using Microsoft Intune, Autopilot and SCCM.

Troubleshoot basic networking issues involving DHCP, Static IP, VPN and VLAN.

Provide technical assistance for video conferencing equipment.

Handle incidents and service requests using ticketing tools such as ServiceNow.

Maintain IT asset inventory and technical documentation.

Deliver excellent customer service, including VIP and executive-level support.

Required Technical Skills

Windows Desktop/Laptop Troubleshooting

Laptop and PC Re-imaging

Active Directory

Microsoft Intune and Windows Autopilot

SCCM

Microsoft Office 365 Troubleshooting

DHCP, Static IP and Default Gateway

VPN Troubleshooting

Printer Troubleshooting

Windows Event Viewer

Software Installation (MSI/EXE)

VLAN and Basic Networking

IT Asset Management

ServiceNow (SNOW) or similar ticketing tools

Candidate Requirements

Minimum 2–3 years of experience in Deskside Support, Desktop Support or IT End-User Support.

Hands-on experience troubleshooting Windows systems and supporting enterprise IT environments.

Good communication and customer service skills.

Ability to work independently and provide on-site support.

Willingness to work on a flexible backfill schedule of approximately 10–12 days per montWork Arrangement

Work Arrangement: On-site, Backfill / Part-Time

Working Days: Approximately 10–12 days per month, based on operational requirements.