Deskside Support Engineer

🚀 Hiring: Deskside Support Engineer (L2)

📍 Location: Israel

🕒 Experience: 5+ Years

We are looking for an experienced Deskside Support Engineer to provide onsite IT support, hardware/software troubleshooting, and end-user assistance in a fast-paced enterprise environment.

Key Responsibilities:

✅ Provide onsite/deskside support for desktops, laptops, printers, mobile devices, and peripherals.

✅ Install, configure, and troubleshoot Windows 10, macOS, O365, Outlook, VPN, Wi-Fi, and business applications.

✅ Perform break-fix activities, device imaging, software installations, and hardware replacements.

✅ Support Active Directory, Azure AD, Exchange mailboxes, and distribution lists.

✅ Manage hardware inventory, asset tracking, and CMDB/AMDB updates.

✅ Provide smart hands support for infrastructure and network-related issues.

✅ Coordinate with OEM vendors for hardware repairs and warranty support.

✅ Create technical documentation, knowledge base articles, and maintain process adherence.

✅ Ensure SLA compliance and follow ITIL processes for incidents, changes, and service requests.

Required Skills:

✔️ 5+ years of hands-on experience in Deskside/Onsite IT Support.

✔️ Strong knowledge of Windows 10, macOS, Microsoft Office, and Microsoft 365.

✔️ Experience with SCCM, Autopilot, and Intune deployments.

✔️ Understanding of Active Directory, Azure AD, and Exchange Administration.

✔️ Knowledge of iOS, Android, tablets, and handheld device support.

✔️ Experience with ServiceNow, Remedy, or similar ITSM tools.

✔️ Strong troubleshooting skills across hardware, software, networking, and peripherals.

✔️ Excellent communication and customer service skills.

Good to Have:

⭐ ITIL Foundation Certification

⭐ Experience supporting enterprise environments and remote users

⭐ Willingness to travel to customer sites as required