DESKSIDE SUPPORT ENGINEER

Company description:

Ricoh (Singapore) Pte Ltd is established as part of the sales and service network to serve the needs of Singapore offices, with Ricoh Asia Pacific Operations Ltd as our immediate holding company and Ricoh Company Ltd in Japan as our ultimate holding company

Job description:

Job Description

Job Responsibilities:
IT Support

• Provide technical supports to end-users on IT hardware (desktop, laptops, network
  equipment etc.), software and network related issues.
• Daily IT operation support including PC setup, software installation, patch deployment, IT
  inventory control, and backup operation.
• Work closely with Level 1 Service Desk to ensure the smooth escalation of
  problems/incidents to Level 2.
• Provide timely response as per predefined SLAs and KPIs.
• To manage/troubleshoot/resolve end user's problems/incidents promptly following
  established procedures.
• Handle and dealing with vendors for IT Procurement.
• Manage corporate/customer IT assets, including hardware warranty, licenses, and
  contracts.
• Involve in IT project and any other tasks as per assigned.
  Solution Support
• Solution/Application - Perform installation, preventive/corrective maintenance, IT service,
  software, and solution application.
• Provide on-site service or remote support on software, solution application and
  information technology.
• Work with project team to deploy implementation of Hardware Equipment and Solutions
  Products.

Requirements:

• Possess at least a Diploma in IT/Computer Science.
• At least 2 years in relevant working experience in a large-scale enterprise environment
  providing desktop support to end users.
• Good communication and interpersonal skills. Fluent in English and Chinese to
  communication with Chinese Associates in Hong Kong & China Office.
• Experience in ITIL (Information Technology Infrastructure Library) - Incident
  Management, Problem Management, Request Fulfilment, and Change/Configuration
  Management.
• Resourceful, strong problem-solving and analytical skills.
• Willing to work in a fast -paced, dynamic and team-oriented environment.