Deskside Support Engineer

Job Title: Desktop Support Engineer

Location: Bedford, MA/ Onsite

Employment Type: Full-Time

Job Description:

We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end users
• Troubleshoot desktop, laptop, printer, and software issues
• Resolve Windows and Office 365-related problems
• Manage user accounts, password resets, and access requests
• Log, track, and update tickets in the ticketing system
• Escalate complex issues to the appropriate teams
• Support hardware installations, upgrades, and replacements
• Maintain documentation of incidents and resolutions

Required Skills:

• Experience in Help Desk or Technical Support
• Knowledge of Windows operating systems and Microsoft Office
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Familiarity with ticketing tools such as ServiceNow or Jira
• Good troubleshooting and communication skills