Teceze USA

Deskside Support Engineer – VIP/Executive Support
Location:
Rockville, MD
Work Arrangement:
Onsite
Duration:
Long-Term
Employment:
W2
We are looking for an experienced
Deskside Support professional
to join a long-term enterprise IT support engagement.
This is an excellent opportunity for someone who enjoys providing
high-touch, white-glove IT support
and has experience working directly with
VP-level executives, senior leadership, or VIP users
.
What We're Looking For:
3+ years of Desktop/Deskside/End User Support experience
Experience supporting
VPs, executives, VIPs, or senior leadership
Strong Windows 10/11 troubleshooting skills
Microsoft 365 / Office 365 experience
Active Directory experience
Hardware, laptop, printer and peripheral troubleshooting
ServiceNow or another ITSM/ticketing system
Excellent communication and customer-service skills
Professional and polished executive-facing presence
Ability to work onsite in
Rockville, MD
Ideal Candidate:
Someone who can go beyond simply resolving tickets — a professional who understands the importance of
white-glove service, urgency, discretion, communication, and executive-level support
.

Deskside Support Engineer – VIP/Executive Support

Deskside Support Engineer – VIP/Executive Support

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