Deskside Support Technician

We are seeking a customer-focused Deskside Support Technician to provide onsite IT support in a hybrid work environment. This role serves as the primary point of contact for end-user technology support, ensuring employees have a seamless experience with their devices, applications, collaboration tools, and meeting spaces. Office attendance is highest Tuesday through Thursday, requiring strong onsite support capabilities and responsiveness to walk-up requests and executive support needs.

Key Responsibilities

End User Support

• Provide walk-up, deskside, and remote support for Windows and macOS endpoints.
• Troubleshoot and resolve hardware, software, operating system, printer, network, and Microsoft 365 issues.
• Deliver white-glove support for executives and key business stakeholders.
• Manage incidents and service requests through ServiceNow or similar ITSM platforms.

Device Deployment & Asset Management

• Perform laptop and desktop imaging, configuration, deployment, and refresh activities.
• Coordinate employee onboarding and offboarding, including equipment provisioning, recovery, and account-related support.
• Maintain accurate asset inventory and lifecycle tracking records.
• Support hardware repairs, warranty coordination, and equipment replacements.

Collaboration & Meeting Support

• Provide support for conference rooms and collaboration technologies.
• Troubleshoot and maintain meeting room AV equipment, cameras, displays, microphones, Teams Rooms, and wireless presentation systems.
• Assist with hybrid meetings by resolving audio, video, and connectivity issues before and during meetings.
• Perform routine testing and preventative maintenance of meeting room technology.

Technical Environment

• Windows 10/11 and macOS
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• ServiceNow or similar ticketing platform
• Active Directory / Microsoft Entra ID
• Laptop imaging and endpoint management solutions
• Printers, peripherals, and collaboration technologies

Qualifications

• 2+ years of deskside, desktop support, or IT support experience.
• Experience supporting both Windows and Mac environments.
• Familiarity with ServiceNow or other IT service management tools.
• Strong troubleshooting and customer service skills.
• Experience supporting executive users and hybrid meeting technologies.
• Excellent communication, organization, and documentation abilities.
• Ability to work independently and prioritize support requests in a fast-paced environment.

Preferred Skills

• Microsoft 365 administration experience.

Pay: $16.00 - $22.00 per hour

Expected hours: 40.0 per week

Experience:

• SCCM/Intune: 1 year (Preferred)
• Azure: 1 year (Preferred)

Work Location: In person