Deskside (VIP Support)

Location: Philippines, PH

Profile: User Management

Required experience:

Working mode:

Role: T I

Workplace (Indra): (PH01)

Resolution unit: (346)

Job Description:

VIP Support

Key Responsibilities

Provide dedicated VIP technical support to the ADB President, ensuring prompt resolution of IT-related issues.

Deliver onsite support daily at ADB Headquarters and other designated locations as required.

Maintain and support end-user devices, applications, communication tools, and related technologies used by the President.

Ensure service delivery meets established VIP support service levels and performance standards.

Coordinate with internal IT teams and vendors to resolve complex technical issues efficiently.

Monitor and maintain service readiness to ensure uninterrupted support availability.

Provide technical assistance at the Presidents residence in Forbes Park, Makati City, when required.

During periods of low VIP support demand, assist with Service Desk operations and Telephone Operations (TelOps) activities to support overall IT service delivery.

Document support activities, incidents, and resolutions in accordance with organizational procedures.

Comments Degree:

College graduate with a degree in Information Technology, Computer Science, Computer Engineering, or related courses.

Minimum of 2 years hands-on experience with video conferencing technologies, encompassing installation, configuration, and troubleshooting.

Experience in executive or VIP IT support, Service Desk, or End-User Computing environments.

Strong troubleshooting and problem-solving skills across hardware, software, and communication systems.

Strong knowledge of macOS systems, Apple hardware, troubleshooting techniques, and familiarity with Apple Remote Desktop, JAMF - (Apple-based environments).

Excellent customer service, communication (B2 Level is a must), and interpersonal skills

Ability to maintain confidentiality and professionalism when supporting senior executives.

Willingness to provide onsite support and work flexibly based on business requirements.

Experience supporting enterprise IT environments and adhering to service level agreements (SLAs) is an advanta

Technical Knowledge:

// Comunicaciones Unificadas, Colaboración, Voz y Video / Telefonía y Videoconferencia Cisco (Medio) Princ. (Exp: 1-2 Años)

Language Skills:

// Inglés (Alto)