Desktop Administrator

POSITION DESCRIPTION FOR ST. CLAIR COUNTY SCHOOL SYSTEM Approved January 2019 TITLE: Desktop Administrator JOB GOALS: To provide support to all end-users To maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals To create images and upgrades for all computing devices To create and enforce all security policies for the school system To track and maintain inventory of hardware and software licenses To plan for technology disaster recovery FLSA STATUS: Non-Exempt REPORTS TO: Technology Director MINIMUM QUALIFICATIONS: 1. High school diploma or its equivalent 2. At least three (3) years’ experience in technical computer technology or in a related field 3. Possess knowledge in Microsoft systems 4. Possess knowledge in MAC OS 5. Possess knowledge in virus and malware prevention and eradication 6. Possess knowledge of Microsoft Server, Active Directory and Group Policy 7. Proficiency in network operation and diagnosing network issues 8. Ability to develop long term strategies and perform capacity planning for future technology hardware needs 9. Possess knowledge of technology disaster recovery concepts and needs 10. Possess knowledge of current hardware and technologies available on the market and trends for the future 11. Possess knowledge of imaging software and be able to create an OS image on all platforms 12. Ability to test and deploy technology upgrades throughout the school system 13. Possess knowledge of technology industry best practices and security recommendations 14. Possess knowledge of various educational network platforms available to school systems 15. Ability to provide customer support 16. Possess and maintain a valid driver’s license 17. Ability to meet the suitability criteria for employment and/or certification licensure under the Alabama Child Protection Act of 1999 and Act No. 2002-457 18. Ability to work collaboratively as a team member with large and/or diverse groups 19. Physical strength, mobility, dexterity, stamina, and acuity to perform job responsibilities 20. Proficiency in oral, written, and electronic communications and able to use various technological devices/software 21. Ability to be punctual in regular attendance 22. Ability and willingness to work a flexible schedule if needed 23. Such alternatives to the above qualifications as the Board may require. PERFORMANCE RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: 1. Demonstrates support for the school system, its purpose, direction, and priorities. 2. Demonstrates the ability to multi-task and to prioritize tasks efficiently. 3. Maintains confidentiality of any Board of Education business, its staff, and its students. 4. Demonstrates and models regular and predictable attendance. 5. Demonstrates professional appearance and demeanor at all times. 6. Uses technology for communication, presentations, research, data analysis, budgeting, record keeping, reporting, scheduling, and other job responsibilities as required. 7. Documents, maintains, upgrades, or replaces hardware and software systems as needed. 8. Supports and maintains user account information including rights, security and systems groups. 9. Identifies, researches, and resolves technical issues. 10. Assists end users with all technical issues. 11. Assists with onboarding and orienting of new employees. 12. Utilizes Help Desk software for problem resolution. 13. Maintains security on all networked devices. 14. Assists in determining current and future needs for software and hardware. 15. Works with vendors to assure the purchase of quality and sufficient hardware and software to meet current and future needs. 16. Works with administrators and end users to assure the purchase of quality and sufficient hardware and software to meet current and future needs. 17. Assures all software is up to date and functions properly in the school system. 18. Assists other team members with special projects and requests. 19. Assists Technology Director and staff to research various educational platforms available for schools. 20. Models and maintains high ethical standards. 21. Reports potential problems and/or workplace irregularities to appropriate administrative personnel. 22. Demonstrates initiative in identifying opportunities for improvement in areas of responsibility. 23. Participates successfully in training programs, professional development, or other learning to increase skill and proficiency related to job performance and leadership. 24. Serves on school/system committees as required. 25. Responds to inquiries and requests in a timely and positive manner. 26. Maintains and submits required reports, records, and correspondence in a timely and accurate manner. 27. Maintains tools, equipment, and parts in good repair; efficiently uses time and system resources. 28. Adheres to school system rules, administrative procedures, local Board policies, and state, federal, and local laws. 29. Operates school system owned vehicles in accordance with state and local laws, and school board policy. 30. Follows, observes, and reports all violations of the Board approved Data Governance Policy to ensure data security. 31. Reports absences and takes leave in accordance with Board policies and procedures. 32. Performs other job-related duties and tasks as directed by the Technology Director and Superintendent. SALARY: Based on the St. Clair County School System Salary Schedule TERMS OF EMPLOYMENT: 12 month EVALUATION: Performance will be evaluated according to board policy.