Desktop Administrator

Must Have Technical/Functional Skills

• Strong analytical skills and problem-solving ability to troubleshoot various issues on Laptop/Desktop/Mobile Devices
• Printer and Network Troubleshooting
• Experience supporting Win 7, Win 10 and Office 365 applications
• Knowledge of imaging PCs using SCCM environment
• Good Communication skills
• Multi-tasking capabilities

Roles & Responsibilities

• Driving PC LCM project end to end by coordinating with site contacts.
• Performing apps installation and data migration
• Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor
• Packing/Unpacking of PC’s received from vendor or from different site
• Returning end of lease PC’s back to the lessor
• Creating/updating knowledge base articles for any new issues
• Assisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk
• Supporting new user onboarding by deploying new PC and then collecting old PC’s during offboarding
• Escalate incidents with accurate documentation to suitable technician, when required.
• Coordinating with vendor for any hardware/software issues

Salary Range: $50,000 - $70,000 per year

TCS Employee Benefits Summary Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE