Desktop Analyst

1st / 2nd Line Support Analyst

We are looking for a 1st / 2nd Line Support Analyst to join a small IT support team within the financial services industry. You will provide day-to-day technical support to users, resolving hardware, software and access issues.

Key Responsibilities

• Provide 1st and 2nd line IT support to end users
• Troubleshoot hardware, software and connectivity issues
• Manage user accounts, passwords and permissions
• Set up laptops, desktops and mobile devices
• Log and manage incidents through the ticketing system
• Escalate more complex issues where required

Technologies

• Windows 10 / 11
• Microsoft 365
• Active Directory
• Entra ID / Azure AD
• Microsoft Intune
• Microsoft Teams and Outlook
• Basic networking, VPN and connectivity
• Laptop and desktop hardware

Requirements

• 1 year experience in a 1st Line, Service Desk or Desktop Support role
• Good understanding of the Microsoft technology stack
• Basic Active Directory and user administration experience
• Confident troubleshooting Windows and Microsoft 365 issues
• Good communication and customer service skills
• Keen to develop into a stronger 2nd Line Support position

Logistics

• Monday - Friday (40 hours a week)
• London, Mayfair
• Onsite

Benefits

• Salary £28,000 - £35,000 depending on experience
• Health and wealth benefits
• Private company pension
• Social events
• Volunteering and community engagement opportunities

To find out more about Huxley, please visit www.huxley.com

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales