Desktop and Data Center Engineer

Role & responsibilities

As a Desktop and Data Center Engineer you will plays a crucial role in maintaining the technological infrastructure that supports trading operations. Below is a detailed job description for such a position:

The Desktop and Data Center Engineer will be responsible for managing and maintaining the desktop infrastructure. This role requires a blend of technical skills, problem-solving abilities, and a keen understanding of the fast-paced trading environment. The Desktop Engineer will ensure that all desktop systems are running smoothly, efficiently, and securely, providing prompt support to traders and other staff.

Key Responsibilities:

- Server / Desktop Support:

• Provide first and second-level support for desktop hardware, software, and peripheral issues.
• Troubleshoot and resolve issues related to operating systems (Windows, Linux), applications, and network connectivity.
• Respond to and resolve support tickets in a timely manner, ensuring minimal disruption to trading operations.

- System Maintenance and Administration:

• Perform regular maintenance and updates on Server / desktop systems, including patch management and software upgrades.
• Manage Server / desktop security, including antivirus updates, endpoint protection, and compliance with security policies.
• Monitor and optimize Server /desktop performance, identifying and addressing potential bottlenecks or issues.

- Deployment and Configuration:

• Install, configure, and deploy desktop systems and applications for new and existing users.
• Maintain and manage desktop images and deployment tools.
• Configure and manage user profiles, access rights, and group policies.

- Collaboration and Communication:

• Work closely with network and server teams to ensure seamless integration of desktop systems with backend infrastructure.
• Communicate effectively with traders and other staff to understand their technical needs and provide appropriate solutions.
• Document technical procedures, configurations, and troubleshooting steps for future reference.

- Project Involvement:

• Participate in IT projects related to desktop infrastructure, including hardware refreshes, software rollouts, and system migrations.
• Assist in the evaluation and implementation of new technologies that can enhance desktop performance and user experience.

Required Skill:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience in desktop support, preferably within a financial services or trading environment.
• Proficiency in Windows, and Linux operating systems.
• Strong knowledge of desktop hardware, networking concepts, and common enterprise applications.
• Familiarity with scripting and automation (e.g., PowerShell, Bash) is a plus.

Desired Skill:

• Experience with high-frequency trading firms or a similar fast-paced environment is highly desirable.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and in a fast-paced environment.

Shift Timings: 8:30 AM to 5:30 PM and 3:00 PM to 12:00 AM (Monday to Saturday).