Desktop & Imaging Solutions Engineer

Desktop & Imaging Solutions Engineer

Ion Computer Systems is seeking a Desktop Imaging & Endpoint Engineer to support Accommodations Plus International (API). This role is focused on modern Windows endpoint deployment using Microsoft Intune and Windows Autopilot, including image development, device provisioning, application delivery, and lifecycle management. The engineer will help create a consistent, secure, and efficient deployment experience for a distributed workforce. In this role, you will be instrumental in managing remote imaging solutions, while also serving as a key contributor to L1 and L2 end-user support, ensuring a seamless and high-quality IT experience across a distributed workforce.

Key Responsibilities

Imaging & Deployment: Build, maintain, test, and deploy Windows 11 desktop and laptop images, including bare-metal and remote deployment workflows.

Intune Administration: Configure and maintain device profiles, compliance policies, configuration policies, application assignments, and update rings.

Windows Autopilot: Manage device registration, deployment profiles, enrollment status pages, pre-provisioning, and user-driven deployment.

Application Delivery: Package, test, deploy, and troubleshoot software through Intune and related endpoint-management tools.

Endpoint Lifecycle: Support device onboarding, refreshes, reassignments, resets, retirement, and asset-record accuracy.

Troubleshooting: Resolve deployment, enrollment, policy, driver, application, and Windows configuration issues; provide escalation support when needed.

Documentation: Maintain build standards, deployment procedures, configuration records, and knowledge-base articles.

Required Qualifications

· 3+ years of hands-on experience with Windows endpoint engineering, imaging, or device deployment.

· Strong experience with Microsoft Intune and Windows Autopilot in production environments.

· Experience with Windows 11 deployment, Entra ID join, device enrollment, compliance, and configuration policies.

· Experience packaging and deploying applications, updates, drivers, and scripts.

· Ability to troubleshoot Autopilot, Intune enrollment, policy application, and device provisioning issues.

· Strong documentation, communication, and organizational skills.

Preferred Experience

· MECM/SCCM, Ivanti, SmartDeploy, or similar imaging and endpoint-management platforms.

· PowerShell scripting and deployment automation.

· Microsoft 365, Entra ID, Active Directory, and endpoint security tools.

· CompTIA A+, Microsoft endpoint certification, or equivalent experience.

About Ion Computer Systems:
Ion Computer Systems is a trusted IT solutions provider delivering managed services, infrastructure support, and advanced Microsoft-centric solutions to enterprises and SMB organizations. Ion specializes in modern workplace transformation, endpoint management, and delivering high-performance IT service experiences.

About Accommodations Plus International (API):
API is a leading provider of crew accommodation and travel logistics solutions, supporting airlines and transportation organizations globally. With a strong operational footprint and a fast-paced environment, API relies on scalable, reliable IT systems to keep its workforce connected and productive.

In this role, you will be instrumental in managing remote imaging solutions, while also serving as a key contributor to L1 and L2 end-user support, ensuring a seamless and high-quality IT experience across a distributed workforce.

Pay: $38.68 - $42.55 per hour

Expected hours: 40.0 per week

Work Location: In person