Desktop & MAC JAMF Engineer

· Strong understanding and hands-on knowledge of windows desktop platform overall

· Strong experience in building, maintaining and administering windows desktop.

· Proficient in optimizing performance of desktops and user experience

· Experienced in Microsoft Modern workspace management capabilities – levering Intune, Auto Pilot, SCCM, Imaging, Task sequence and PowerShell scripting.

· Must-have knowledge and hands-on experience in Mac deployment using JAMF, including JAMF management, environment configuration, device enrollment, policy execution, application deployment, and troubleshooting.

· Experience with Intune Company Portal registration for end-user device onboarding and compliance validation.

· Ability to configure and manage JAMF environments, including policies, configuration profiles, device groups, application packages, and compliance settings.

· Experienced in Break fix laptop/Desktop issues remotely.

· Provide Remote support coverage for in-scope locations for EUC issues

· Install and swap devices at customer location

· Manage Asset and stock inventory in the organization

· Relevant Microsoft Certifications

· Available at customer location on all 5 business days

· Work on incidents, tasks and requests for the issues related to EUC

· Build laptops or desktops in the environment using SCCM imaging using task sequence and Autopilot.

· Perform Mac deployment and JAMF management activities, including environment configuration, device enrollment, application installation, configuration validation, and post-deployment support.

· Configure and maintain JAMF policies, smart/static groups, configuration profiles, and application deployment workflows as per organizational standards.

· Support Intune Company Portal registration for managed devices and assist users with onboarding, access, and compliance-related issues.

· Work with users post shipping to soft land the users on Day one and receive equipment back.

· Follow up on tickets to ensure they meet SLA and process.

· Ensure equipment is cleaned, packed as per process and shipped to the end users.

· Follow up and receive the equipment’s from users post offboarding, Break-fix or replace pc requests.

· Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.

· Provide Remote support coverage for in-scope locations for EUC issues.

· Provide remote assistance with conferenc ing equipment’s and related issues which can be remotely troubleshooted.

· Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.

· Coordinate with the other teams to manage technical support requests to resolution and closure.

· Provide instructions and usage assistance to End Users with supported devices and software.

· Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.

· On-call support for high priority incidents.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• Jamf: 4 years (Required)
• MAC: 5 years (Required)

Work Location: On the road