Desktop and Site Support Engineer

Job Summary

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of usersproblems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Responsibilities

• Provide day-to-day technical support to employees for a range of hardware and software related systems.
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of usersproblems, queries or complaints.
• Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
• Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Requirements

• Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course.
• Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
• Develops own knowledge, shares best practice and develops relevant/appropriate solutions.
• Positions at this level are expected to continuously improve the day-to-day activities/processes.

Job Application Accommodation

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Skills

• technical support
• troubleshooting
• fault rectification
• hardware and software support
• IT infrastructure
• hardware/software evaluation
• upgrades/recommendations
• problem escalation
• team leadership