Desktop and Technical Support Engineer 1

We are a rapidly-growing MSP providing tech services to companies across Canada.

We exist to help our clients and people grow

We're looking for a new team member who can use their technical and customer service skills to dazzle our clients, while also learning and advancing quickly, playing a key role in our company growth. This opening is for a technician who will be embedded onsite at the office of one of our largest clients in the downtown Toronto area. This role is designed to fuel your growth as a tech and catapult you wherever you'd like to move in your career, where you'll work on higher-level issues and projects across all clients.

Some responsibilities will include:

• Working directly with our clients to tackle high-level technical problems
• Situated in our clients’ offices to provide Desktop support in-person
• Occasionally providing remote technical support to our clients through phone, email, and chat
• Working on challenging technical projects
• Participating in a reasonable on-call rotation system

We are looking for someone with:

• Experience supporting PCworkstations
• Familiarity with networking technologies and cloud services
• Strong professional and technical communication skills (both written and verbal)
• A calm and focused approach to high-pressure situations
• The ability to be receptive and action-oriented in response to constructive feedback
• A passion for developing hard and soft skills and career advancement

Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year