Desktop Application support manager

Job highlights

• 6+ years experience with strong knowledge of PLM & ALM, expertise in engineering applications (CAD, Simulation), and hands-on ITSM tools (ServiceNow)
• Manage desktop application portfolio, implement governance, drive incident/problem/change management, and ensure service delivery excellence

Role & responsibilities

Hiring: Desktop Application Support Manager (PLM/ALM)

Locations: Hyderabad | Bangalore | Pune Experience: 6+ Years

About the Role

We are looking for a highly skilled Desktop Application Support Manager to oversee the end-to-end lifecycle of enterprise desktop applications across the organization. This role is critical in ensuring governance, operational excellence, compliance, and continuous improvement across the application portfolio.

You will act as a key bridge between business stakeholders, IT teams, vendors, and technical experts, ensuring seamless service delivery aligned with organizational goals.

Key Responsibilities

1. Portfolio Governance & Strategy

• Manage the complete desktop application portfolio (100+ applications)
• Define and implement governance for onboarding, lifecycle management, and retirement
• Evaluate risks, dependencies, and business impact for prioritization
• Align application strategy with business and IT objectives

2. Service Delivery & Operations

• Ensure high-quality application support and performance
• Drive incident, problem, and change management processes
• Collaborate with cross-functional teams for issue resolution
• Monitor SLAs, KPIs, and continuous improvement initiatives

Technical Skills

• Strong knowledge of PLM & ALM (Mandatory)
• Expertise in Engineering Applications (CAD, Simulation/SIM)
• Experience with RDE application lifecycle management
• Familiarity with Windows & macOS environments
• Hands-on experience with ITSM tools (ServiceNow)
• Knowledge of license management & compliance frameworks
• Exposure to Power BI, Automation tools, RPA (UiPath/Power Automate) is a plus

Interested candidates please share me your resume to [email protected]