Desktop Engineer - #1681

Responsibilities

Develop and maintain desktop SOPs, Training material and documentation.

Plan, coordinate, and prioritize training activities to ensure timely and effective trainings to desktop support requests and incidents.

Serve as the primary point of contact for escalated technical issues and complex problem resolution.

Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.

Monitor and report on outcomes of the trainings provided to the team, and improve existing or create new materials to improve operations.

Provide expertise to Center of Excellence team to build the required tools to improve team operation and project KPIs

Stay up to date with industry trends, emerging technologies, and best practices in desktop support and service management.

Requirements

Min. ITE/Diploma graduate with 5 years experience in desktop support

Min 5 years experience in Microsoft Windows 10 and Microsoft Office 365

Possess at least one (1) of the following certifications or their equivalent:

Microsoft 365 Certified: Modern Desktop Administrator Associate

Microsoft Certified: Azure Administrator Associate; and

Microsoft Certified: Azure Security Engineer Associate.

Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

Demonstrate knowledge in the support of workstations, and related components

Good coordination skills

Ability to prioritize effectively and work with a sense of urgency

Effectively communicates with teammates and managers

Jobster Private Ltd

At Jobster Private Ltd, we connect great people with great opportunities. As a trusted recruitment and manpower outsourcing partner in Singapore, we support hundreds of professionals like you across industries—from IT and engineering to finance, customer service, and beyond.

We’re not just about placements—we’re about partnership. Your career matters to us.

Why Join Us

When you join Jobster, you don’t just get a job—you get a team behind you.

✔ Career Growth Support

We help you build your career with meaningful roles, skill development opportunities, and guidance along the way.

✔ Quality Job Openings

We work with reputable companies offering a wide range of roles in IT, tech support, project management, data analysis, and more.

✔ Competitive Salaries

We advocate for you—negotiating fair, competitive salaries and making sure you’re valued for your skills.

✔ Ongoing Care

From onboarding to payroll, performance feedback to career advice—we’re with you throughout your journey, not just at the start.

✔ Trust & Transparency

Licensed by MOM, certified in data protection, and committed to your success.