Desktop Engineer ( Bukit Gombak- Fixed Location)

Title: Desktop Engineer ( Bukit Gombak- Fixed Location)

Primary Purpose:

• This position provides the desktop support for the first contact point for customers. You will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards

Responsibilities:

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)
• Perform imaging/re-imaging
• Perform asset inventories

Requirements:

• Min 1 Year of IT/ Desktop Support Experience
• Knowledge of Windows and Microsoft Office
• Able to troubleshoot hardware and software issues
• Experience in imaging/re-imaging, Intune

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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