Desktop Engineer (Changi)

Responsibilities:

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirements:

• Experience in Microsoft Windows 10 and Microsoft Office 365
• Experience in Intune and Active Directory will be an advantage
• Previous IT helpdesk and/or call center support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and manager

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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