Desktop Engineer

Role & responsibilities

• Install, configure, maintain, and troubleshoot desktop computers, laptops, and peripherals.
• Diagnose and resolve hardware and software-related issues.
• Install and configure operating systems, drivers, applications, and required software.
• Provide technical support to teachers, staff, and users.
• Perform network setup and troubleshooting, including LAN, switches, Wi-Fi, and basic connectivity issues.
• Configure and troubleshoot printers, scanners, and other IT peripherals.
• Handle printer installation, driver configuration, connectivity issues, and basic hardware troubleshooting.
• Identify and resolve network connectivity and IP-related issues.
• Perform regular preventive maintenance of computer systems and IT equipment.
• Maintain records of IT assets, repairs, replacements, and service activities.
• Coordinate with vendors for hardware, networking, printer, and other IT-related support when required.
• Follow IT department procedures and ensure timely resolution of user complaints

Preferred candidate profile

• Diploma / Graduate in Computer Science, Information Technology, Electronics, or a related field.

• Minimum 2 years of relevant experience in desktop support, IT support, or technical support.

• Good knowledge of Windows operating systems, computer hardware, software installation, and troubleshooting.

• Practical knowledge of LAN, networking, IP configuration, switches, Wi-Fi, and basic network troubleshooting.

• Good knowledge of printer installation, configuration, and troubleshooting.

• Strong problem-solving and communication skills.

• Ability to work independently as well as coordinate with the IT team.

• Knowledge of basic network security and IT infrastructure.

• Knowledge of TCP/IP, DNS, DHCP, and basic network troubleshooting.

• Experience supporting IT infrastructure in schools or educational institutions will be an added advantage.

• Good documentation and IT asset management skills.