Desktop Engineer

FOR MALAYSIA - SYSTEM ENGINEER (MIDVALLEY)

Job Descriptions

* Providing daily IT Infrastructure/Operations support covering systems software, networks, servers, and end-user terminals through IT Helpdesk, Remote and Onsite Support.

* Configure and maintain Customer’s server hardware and virtual machines (on-premises and cloud), storage appliances and network equipment like Routers/Firewalls/Switches/VPN/Wireless etc.

* Assist in the development of infrastructure designs for IT services based on technical requirements and standard IT offerings.

* Manage and support Windows OS and Windows Server Environments.

* Support and execute pro-active improvements by assessing past problems and current weaknesses in the existing system and/or infrastructure.

* Involved in applying formal change management, incident management, and problem management process.

* Provide administrative support in checklists/reports

Perform system/database setup, patching, backup, DR and automate tasks.

* Other ad-hoc assigned duties

Troubleshoot and resolve infrastructure and IT system issues.

* Support data migration, integration, monitoring, security and compliance.

* Participate in system integration, UAT/FAT/SAT, deployment, staging, and production setup.

* Work with services such as AD, NMS, ClearPass, MFA/2FA, KMS, Antivirus, Patch Management, MDM.

REQUIREMENTS

* Academic qualification in Information Technology or any relevant discipline.

* Hands-on experience with Windows environment

* Good Knowledge of Microsoft-related activities and require technical qualifications

* Possess good interpersonal and communication skills

* Independent and able to work with all levels of personnel

* Able to work within tight timelines with good prioritization skills

* Good analytical and problem-solving

* Hands-on knowledge for Cloud Platform – MS Azure, especially Entra, M365 Security etc will be an advantage