Desktop Engineer

About NZX
As New Zealand’s Exchange we are passionate about working with our customers and stakeholders to grow the markets NZX operates, which generate wealth integral to New Zealanders’ prosperity, and New Zealand companies getting ahead. To support the growth and development of our core markets business, and to ensure we are well connected to New Zealand investors, NZX owns Smart, issuer of listed Exchange Traded Funds and manager of the SuperLife KiwiSaver scheme. NZX also provides wealth management services for New Zealand advisers via our Wealth Technologies business.
  
About the opportunity
Join NZX as a Desktop Engineer and play a key role in supporting the technology that keeps New Zealand's financial markets and business operations running smoothly. You'll work across a broad range of technologies, providing hands-on support, resolving complex technical issues, partnering with stakeholders across the business, and driving continuous improvement initiatives. This is an excellent opportunity to grow your technical expertise in a collaborative team that values integrity, innovation, and professional development.
 
Key responsibilities

• Provide end-to-end management of IT incidents, service requests and user communications, acting as the primary point of contact while driving timely resolution and maintaining accurate ITSM records.
• Deliver timely resolution of IT incidents and service requests, managing escalations and high-priority issues through to successful completion.
• Collaborate with IT teams and business stakeholders to identify, manage and resolve operational issues, while supporting change management initiatives and technology improvements.
• Drive service excellence by promoting ITIL best practices, improving support processes, maintaining knowledge resources, and partnering with vendors to deliver effective technology solutions.
• Support business continuity planning by preparing and maintaining critical technology resources and providing responsive support during business continuity events.

To be successful in this role you will have:
QUALIFICATIONS

• Tertiary IT qualification.
• Certification and practical experience in ITIL principles and framework.

EXPERIENCE

• At least three to five years’ experience in IT Operations / Support.
• Ability to elicit and translate technical requirements from a range of people.
• Vendor management experience and the ability to provide technical guidance to vendors and project teams.

In addition to this you will have excellent written, verbal communication and listening skills, exceptional organisational skills, the ability to manage multiple workstreams in an efficient and effective manner, and demonstrate initiative in identifying tasks and managing them to completion.

This is a full-time, permanent role based in Auckland CBD. If this sounds like the right opportunity for you, click the ‘Apply Now’ button and submit your covering letter and resume by Thursday, 1 October 2026.

We’ll be reviewing applications as soon as they’re received, so don’t wait to apply!

For further information or to request a position description, please contact [email protected].

Applicants must have legal authorisation to work in New Zealand. For guidance on securing a New Zealand work or residence visa, please visit http://www.immigration.govt.nz.