Desktop Engineer

This position provides the highest level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email.

Responsibilities:

• Serve as primary point of contact for technical issues related to the Data Center
• Work quickly and efficiently under pressure and in situations of server/hardware failure
• Respond to service tickets and requests for assistance in the Data Center in a timely manner
• Work closely with the customer and IT team to troubleshoot technical issues and determine the most efficient path to solving the problem
• Maintain a well-organized, orderly, clean data center and all associated work areas
• Deal with all hardware associated with the Data Center, including: Rack and stack servers, manage cabling activities, replace network cards, swap hardware
• Plan and execute a Data Center move from start to finish
• Follow and update standard operating procedures to ensure efficient problem solving
• Participate in all manner of Desktop Support activities as necessary

Qualifications:

• Degree in relevant computer-related field is helpful
• Experience in dealing with problems at the intersection of hardware and software
• Strong troubleshooting and problem-solving skills
• Excellent communication and ability to face off to customers
• Strong attention to detail
• Willingness to travel within the tri-state area
• Valid driver’s license and car
• Six or more months of experience working in a data center is preferred
• Salary: $40,000 – $55,000