Desktop Engineer

Job Title: Desktop Engineer

Location: Danvers, MA 01923

Work Arrangement: Onsite

Employment Type: Contract

Duration: Long Term Contract

Domain: Pharmaceuticals & Life Sciences - Manufacturing

Pay Rate: $23.00/Hr.

Application Deadline: October 20, 2026

SKILLS REQUIRED

Primary (Must-Have):

• Manufacturing and Lab IT Systems Support | GMP and GxP Environment Compliance

• Advanced IT Hardware & Peripheral Troubleshooting | Zebra Printers | Scanners | Rugged Tablets

• IT Asset Lifecycle Management | Imaging | Allocation | Disposal | Hygiene Validation

• Data Center & Communications Room Support | Rack and Stack | Power Shutdown Maintenance

Secondary (Good to Have):

• Clean Room Working Experience | Strict 5S and LEAN Methodologies

• Audio-Visual (AV) Equipment Troubleshooting | Projectors | Microphones | Displays

• Basic Network Support | L1 Router and Switch Management | Cable Patching

• Advanced Microsoft Server Support & Cross-Functional OEM Coordination

POSITION OVERVIEW

The Desktop Engineer reports directly to IT Operations Leadership within the Pharmaceutical Manufacturing department, providing mission-critical onsite technology support for complex lab and production environments. This role solves complex operational challenges by ensuring uninterrupted uptime of specialized manufacturing IT infrastructure, maintaining strict compliance with regulatory standards, and delivering rapid root-cause resolution for high-priority technical incidents.

ROLES & RESPONSIBILITIES

• Provide advanced troubleshooting and root-cause analysis for end-user IT devices, manufacturing line PCs, specialized test equipment, and mobility management systems.

• Manage end-to-end IT asset lifecycle operations for the location, encompassing vendor coordination, secure storage, imaging, allocation, recovery, and system updates.

• Execute rigorous infrastructure support for data centers and communication rooms, including rack-and-stack operations, structured cable patching, and coordinated power shutdown maintenance.

• Oversee print services continuity, printer management, and usage monitoring in close coordination with external hardware vendors.

• Ensure full compliance with GMP and GxP protocols, adhering strictly to approved change control windows, clean room entry procedures, and critical P1/P2 incident response standards.

BENEFITS

Medical | Dental | Vision | 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.