Desktop Engineer

Position: Desktop Engineer

Location: Danvers, MA – Onsite

Duration: Long-Term Contract

Job Summary:

We are seeking a hands-on Desktop Engineer to support IT operations within a manufacturing/laboratory environment. The ideal candidate will have strong desktop troubleshooting skills along with experience supporting manufacturing/lab devices, infrastructure, data-center activities, and regulated environments.

Roles & Responsibilities

• Provide onsite desktop and IT support for PCs, laptops, rugged tablets, scanners, Zebra printers, specialized test-equipment PCs, and manufacturing-line systems.
• Install, configure, image, troubleshoot, maintain, and replace hardware/software for end users.
• Troubleshoot LAN, Wi-Fi, printers, voice/video, AV systems, cameras, displays, microphones, speakers, and other site technology.
• Provide basic network support including rack & stack of routers, switches, firewalls, and wireless access points.
• Provide Smart Hands/Smart Feet support and assist Network, Server, and Infrastructure teams with onsite activities.
• Support MDF/IDF/MMR, communication rooms, server rooms, and data-center environments, including physical vendor access.
• Coordinate with OEMs and vendors during P1/P2 incidents and high-priority technical issues.
• Support planned data-center power shutdowns and maintenance activities following approved change-control procedures.
• Manage the complete IT asset lifecycle, including collection, secure storage, labeling, imaging, allocation, recovery, inventory updates, hygiene validation, and disposal.
• Manage printer services and coordinate with vendors to maintain print availability.
• Coordinate cable patching and onsite infrastructure activities as required.
• Ensure availability of basic site technology including LAN, Wi-Fi, video, voice, and printing services.
• Follow GMP/GxP, clean-room, manufacturing, safety, PPE, and 5S/LEAN requirements.
• Follow strict change-control processes; systems/devices must not be patched, maintained, or rebooted without proper approval.
• Provide proactive support during critical incidents, including spares, crash carts, and onsite readiness.

Required Skills

• Strong experience in Desktop Support / IT Support / Field Support / Site IT.
• Manufacturing, laboratory, pharmaceutical, biotech, medical-device, or regulated-environment IT experience.
• Advanced hardware/software troubleshooting and root-cause analysis.
• Experience with Zebra printers, scanners, tablets, specialized PCs, and manufacturing equipment.
• Working knowledge of LAN/Wi-Fi, routers, switches, firewalls, and rack & stack.
• Datacenter / MDF / IDF / MMR experience.
• IT asset lifecycle management experience.
• Strong Microsoft/Windows skills.
• Strong communication and vendor/OEM coordination skills.
• Knowledge of GMP/GxP and clean-room environments.
• Ability to work safely in manufacturing/lab environments and follow PPE/site procedures.
• Strong attention to detail, quality, and compliance.

Preferred: Experience in pharma, biotech, life sciences, medical-device manufacturing, GMP/GxP, clean rooms, Smart Hands/Feet, P1/P2 support, and 5S/LEAN environments.

Interested candidates: Please apply with your updated resume or reach out directly to discuss the opportunity.