Desktop Engineer

MAIN RESPONSIBILITIES:

• Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
• Diligently attends to assigned tickets and provides support within the specified SLAs.
• Regularly updates on the status of assigned service request or incident.
• Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.
• Responsible for formatting/cloning of PC, Desktop, Laptops.
• Network connection configuration, testing and basic troubleshooting.
• Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).
• Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.
• Performs other relevant tasks that may be assigned from time to time.

QUALIFICATION REQUIREMENTS:

• Bachelor's Degree in Information Technology, Computer Science or Engineering (Computer/Telecommunication/Electronic) or any related field.
• Must have at least 6 months of work experience in Information Technology configuring, deploying, installing, troubleshooting and repairing the network infrastructure
• Has technical knowledge of operation and functioning of Windows Operating Systems.
• Proficient in hardware/software installation troubleshooting / repair of desktop.
• Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.
• Knowledge in managing Local Area and Wide Area Networks including, but not limited to Core LAN/VLAN Switches, Network Monitoring System (NMS), Telecommunication Backhauls and Remote Sites IP-VPN.
• Experience in providing effective customer service
• Knowledge in Computer fundamentals: Desktop, Peripherals, OS, MS Office, Open Office

Job Types: Full-time, Fixed term

Pay: From Php17,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training

Work Location: In person