Desktop Engineer (Johor/Kuala Lumpur)

Overview

The ideal candidate is a technically skilled and customer-focused IT professional who will provide end-user support and ensure smooth operation of desktop infrastructure within the organisation. This role is responsible for troubleshooting hardware and software issues, maintaining IT systems, managing user access, and delivering efficient technical solutions to support business operations. The successful candidate should have strong problem-solving skills, good communication abilities, and a passion for providing excellent IT support.

Responsibilities

• Provide technical support and troubleshooting assistance for desktops, laptops, printers, and other IT peripherals
• Install, configure, and maintain operating systems, software applications, and hardware devices
• Diagnose and resolve hardware, software, network, and system-related issues in a timely manner
• Perform user account setup, access management, and system configuration based on business requirements
• Support IT onboarding and offboarding activities, including device setup, deployment, and recovery
• Monitor and maintain desktop systems to ensure optimal performance, security, and reliability
• Assist with software installation, updates, patches, and system upgrades
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN-related problems
• Maintain accurate documentation of incidents, resolutions, IT assets, and technical procedures
• Collaborate with internal IT teams and external vendors to resolve complex technical issues
• Provide guidance and technical support to end users to improve overall IT experience

Requirements / Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• Minimum 2–3 years of experience in desktop support, IT helpdesk, or technical support roles
• Strong knowledge of Windows operating systems, Microsoft Office applications, and hardware troubleshooting
• Experience with user account management, Active Directory, and IT support tools is an advantage
• Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and LAN/Wi-Fi troubleshooting
• Strong analytical and problem-solving skills with attention to detail
• Good communication skills with the ability to support users with different technical backgrounds
• Ability to manage multiple tasks and prioritise issues based on urgency and business impact
• Customer-focused mindset with strong ownership and follow-through
• Ability to work independently and as part of a team