Desktop Engineer L1

Job SummaryWe are looking for a Desktop Support Engineer (L1) to provide first-level IT support for desktops, laptops, and peripherals. The role involves basic diagnosis, troubleshooting, and replacement of hardware components to ensure smooth IT operations.

Key Responsibilities

• Provide L1 support for desktops, laptops, and peripherals.
• Perform basic diagnosis and troubleshooting of hardware and software issues.
• Handle desktop/laptop replacement, upgrades, and part replacements (HDD, RAM, battery, etc.).
• Support OS installation, configuration, and patch updates.
• Resolve issues related to printers, network connectivity, and common applications.
• Maintain asset records and update ticketing system.

Required Skills

• Strong knowledge of desktop/laptop hardware diagnosis and replacement.
• Hands-on experience with Windows OS installation & troubleshooting.
• Basic knowledge of networking (LAN/Wi-Fi configuration).
• Good communication and customer-handling skills.
• Ability to work in a team and follow standard IT processes.

Qualification

• Diploma / Bachelors in IT, Computer Science, or related field.