Desktop Engineer L2

Job Summary

• We are looking for an experienced L2 Desktop Engineer to provide advanced technical support for desktops, laptops, operating systems, and end-user applications
• You will handle escalated issues from L1 support, troubleshoot complex problems, and ensure smooth IT operations for users

Key Responsibilities

• Troubleshoot and resolve escalated desktop, laptop, printer, and peripheral issues
• Supported VIP users
• Should be able to run OEM diagnosis, replace part in laptop/desktop
• Install, configure, and maintain operating systems and applications
• Support end-users with hardware and software problems, both onsite and remotely
• Perform system upgrades, patches, and preventive maintenance
• Manage user accounts, permissions, and access rights
• Document technical issues and solutions in the ticketing system
• Ensure compliance with IT policies and security guidelines

Qualifications & Skills

• Bachelors degree in IT, Computer Science, or related field (or equivalent experience)
• 5+ years of experience in desktop support or IT service desk roles
• Strong knowledge of Windows OS, MS Office, and common business applications
• Familiarity with Active Directory, Exchange, and remote support tools
• Good understanding of networking basics (TCP/IP, DNS, DHCP)
• Strong problem-solving and communication skills
• Ability to work under pressure and manage multiple priorities