Desktop Engineer L2 - Ubi / Lorong Chuan

Responsibilities:

• Perform troubleshooting for Windows 11 client platform related issues.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Perform service request related to Windows client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in Windows client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset password & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage Windows client platform implementation / upgrade project.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Prepare Operations reports weekly (Eg. Virus, System failure, backup)

Requirements

• Diploma in Information Technology
• Minimum 3 years of experience in L2  IT Support, preferably WIndows 11 and above
• Experience with networking concepts (TCP/IP), Windows/Wintel environments, and Active Directory administration
• Experience in troubleshooting hardware, software, and production system-related issues within operational environments
• Strong analytical, troubleshooting, and problem-solving skills with ability to work independently
• Required to support end user profiles island wide (must be comfortable with roaming to client sites (Ubi (main) and Lorong Chuan)

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly

PERSOL Singapore Pte Ltd

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