Desktop Engineer | Yearly Renewable Contract

Primary Purpose
This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities
· Performed Desktop Support services to users
· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
· Perform imaging/re-imaging
· Perform asset inventories
· Perform technical escalation to 3rd party vendor or resolver groups
· Updates Incident records
· Creates and updates work instructions
· Document standards and procedures

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

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