Desktop Engineer Support Engineer

Location: Borivali, Mumbai

Experience: 4–5 Years

Company: Euro Panel Products Ltd. (EUROBOND)

Key roles and responsibilities include:

• Troubleshooting and Maintenance: Diagnosing and resolving hardware, software, and network issues (e.g., printers, laptops, servers) and performing routine maintenance.
• Installation and Configuration: Setting up new user accounts, software applications, and operating systems.
• User Support (Service Desk): Providing support via phone, email, or chat, often organized into Tiers 1–3, ranging from password resets to complex infrastructure failures.
• Security and Monitoring: Ensuring data security, monitoring system performance, implementing security patches, and managing backups.
• Training: educating users on new technology or procedures.
• Other Work: System assembling, CCTV maintenance, bio metrics machine setup and maintenance, vendor communication and dealing,
• New products: search and imply new products for easy and fast work.

IT Support Tiers:

• Tier 1 (L1): Front-line support for simple, common issues.
• Tier 2 (L2): Experienced technicians handling more complex problems.
• Tier 3 (L3): Expert-level support for advanced, critical system failures.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person