Desktop Helpdesk IT Support Engineer

IT Support

Desktop Helpdesk IT Support Engineer Entra ID Windows 365 -

A global company is currently recruiting an IT Support to support its IT operations in London.

The role will provide user PC Desktop support and assist with troubleshooting across networking, IT security, Microsoft 365, Entra ID, Intune, and PC and mobile device management.

The ideal candidate should have extensive experience in both IT infrastructure and applications, with strong analytical, problem-solving, organisational, and communication skills.

(Ref: YC47730 - Please include this when making any enquiries.)

Main Responsibilities

• Provide user PC support and troubleshoot user-related IT issues
• Apply fundamental networking concepts to identify and troubleshoot network issues systematically
• Support IT security activities and understand the security implications of user and system actions
• Provide support across Microsoft 365, Entra ID, and Intune beyond routine user and licence administration
• Support PC and mobile device management
• Analyse and resolve technical issues effectively, escalating where required
• Work collaboratively with team members and manage tasks accurately and efficiently

Ideal Candidate

• 8+ years' experience in Desktop Helpdesk and support
• Good knowledge of networking concepts and systematic troubleshooting
• Understanding of basic IT security principles
• Experience in PC and mobile device management
• Experience in global and corporate environment
• Fluent English
• Excellent analytical, organisational, and problem-solving skills
• Responsible, accurate, proactive, and a strong team player

Conditions

• Location: London
• Working Style: office based
• Salary: £45,000-£50,000, depending on experience
• Job Type: Temp
• Working Hours: 9:00-17:00 from Monday to Friday, 5 days per week
• Start: ASAP

*All applicants for the Help Desk Assistant position must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.

*Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.