Desktop IT Support

Key responsibilities include:

• Prepare, stage, deploy, and replace Windows workstations and related equipment
• Support endpoint lifecycle and hardware-refresh activities
• Troubleshoot desktop, laptop, software, connectivity, and peripheral issues
• Resolve assigned Field Services and desktop-support tickets
• Support printers, phones, mobile devices, shared workstations, and common peripherals
• Assist with hardware moves, installations, inventory tracking, and equipment reconciliation
• Perform basic user setup and account-access support
• Document completed work and maintain accurate ticket and asset records
• Communicate professionally with clinical and administrative caregivers
• Support additional onsite Field Services and daily operational work as assigned
• Maintain productivity and independently identify next steps after completing assigned priorities

Skill Set Requirements:

• Hands-on desktop support, IT support, or Field Services experience
• Experience deploying and troubleshooting Windows workstations
• Familiarity with common desktop hardware, software, and peripherals
• Ability to diagnose connectivity, endpoint, printer, and user-access issues
• Strong customer-service and communication skills
• Ability to follow established processes while working independently
• Self-motivated and able to manage multiple priorities without significant supervision
• Comfortable supporting users in an active hospital environment
• Reliable transportation and ability to work 100% onsite in Santa Rosa
• Full-time availability through December 31, 2026

Nice to Haves:

• Hospital or healthcare IT experience
• Endpoint lifecycle or large-scale device deployment experience
• Experience with Active Directory and Microsoft 365
• Familiarity with ServiceNow or another enterprise ticketing platform
• Experience with SCCM, Intune, or comparable endpoint-management tools
• Experience supporting mobile devices, phones, printers, clinical peripherals, or shared workstations
• Familiarity with Epic or other clinical applications
• Previous Providence experience

Education/Certification(s)/License(s):

• High school diploma or equivalent required
• Associate degree, technical training, or equivalent hands-on IT experience preferred
• CompTIA A+, Network+, Microsoft, or comparable technical certification is a plus
• Valid driver’s license and reliable transportation required