Desktop / Laptop Support Engineer – L1

Job Summary

We are looking for an L1 Desktop / Laptop Support Engineer to provide first-level technical support to end users. The candidate will be responsible for troubleshooting hardware, software, operating system and basic network-related issues, ensuring smooth functioning of desktops, laptops and peripheral devices.

Key Responsibilities

• Install, configure and troubleshoot desktops, laptops and peripherals such as printers, scanners and docking stations.
• Provide first-level support for Windows operating systems, MS Office and common business applications.
• Diagnose and resolve hardware issues related to RAM, hard disks/SSDs, keyboards, batteries, displays and other components.
• Perform operating system installation, software installation, updates and patching.
• Troubleshoot basic LAN, Wi-Fi, VPN and internet connectivity issues.
• Support email configuration, Outlook issues, password resets and user account access.
• Maintain IT asset records, including laptop allocation, returns and inventory updates.
• Log, track and update incidents and service requests in the ticketing system.
• Escalate unresolved issues to L2 support and ensure timely resolution.
• Provide on-site or remote support to end users as required.

Required Skills

• 1–3 years of experience in desktop, laptop or end-user IT support.
• Good knowledge of Windows 10/11 operating systems.
• Hands-on experience in desktop and laptop hardware troubleshooting.
• Basic knowledge of TCP/IP, LAN, Wi-Fi, DNS and DHCP.
• Familiarity with MS Office, Outlook, printers and other peripherals.
• Basic knowledge of Active Directory, user account management and password resets.
• Good communication, troubleshooting and customer-service skills.
• Ability to document issues and follow ticketing procedures.

Preferred Qualifications

• Diploma or degree in Computer Science, IT or a related field.
• CompTIA A+, Microsoft or other relevant IT support certifications are an advantage.
• Experience working in an IT support company or enterprise service desk environment.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person