Desktop Level 1 / 2 & Network / Infrastructure Technician

American Info Systems LLC is currently recruiting qualified Desktop Level 1 / 2 & Network / Infrastructure Technicians for ON-CALL field work. Qualified candidates will be engaged to assist with triage, troubleshooting and issue resolution for end user desktop technology, IP Voice Systems, Servers, Storage, Network Devices and Infrastructure. Work is performed on-site at client End User facilities or co-locations / data centers. Typically work is scheduled 24 to 48 hours in advance, however technicians may be engaged (if available) for emergency dispatches. The AIS Operations Team works hand-in-hand with the client and in-field personnel to manage logistics and keep the tasks at hand fair and reasonable for all involved participants.

ALL APPLICANTS MUST HAVE EXPERIENCE WITH: FAULT ISOLATION; PROBLEM RESOLUTIONS AND WORKING WITHIN A NOC ENVIRONMENT.

Required Skillset:

• Must have prior Windows 10 deployment experience within an Enterprise environment
• Follow standard desktop build process to support the Windows 7 to Windows 10 migration
• Troubleshoot desktop hardware, software, Windows OS as part of a desktop Windows 7 to Windows 10 migration
• Participate in the development of the Windows 7 to Windows 10 migration schedule
• Identify and escalate process improvements to continuously improve the deployment schedule.
• Three to five years of specific technology experience in a Windows end user environment, providing level one and level two desktop services, break/fix, and implementation support for desktop hardware. Hardware includes: standard and non-standard (Bloomberg custom) keyboards, mouse, internal hardware (video cards, motherboards, internal drives & PC memory, Flat Panels, and peripherals).
• Have solid documentation and presentation skills for customer interfacing and reporting needs. Possess good communication and time management skills.
• Previous Imaging experience is required
• Knowledge of and experience with current Windows desktop operating systems
• Strong interpersonal, written and verbal communications skills required
• Minimum of A+ certification
• Must be flexible and adapt to change easily
• Ability to work well in a Team environment
• Strong communication skills both written and verbal. (English)
• Patching – Copper: familiar with tracing, patching and troubleshooting copper (Cat 5e / Cat 6) cables at the patch panel, device and / or station.
• Patching – Fiber: familiar with tracing, patching and troubleshooting fiber at the patch panel or device. Experience handling and dressing fiber cabling is a must.
• Infrastructure Repair: familiar with using a 4-pair test-set or Fluke test device. Able to terminate copper cables at the patch panel or station (install network jacks). Familiarity with 110 and 66 blocks is a must.
• Server & Storage: able to assess system alerts, replace failed hardware such as hot-swappable disks, power supplies and other field serviceable components. A basic understanding of RAID is a must.
• Network: able to connect to devices with a console port / cable and execute basic command-line statements for diagnostics and commissioning.
• Rack & Stack: familiar with cabinets, racks, configuring rail depth and installation hardware. Able to properly install, secure and cable manage rack-mounted devices.

Technology & Tools: (Provided by the Technician)

• Smart-phone capable of mobile email and mobile web-browsing (Mandatory)
• Technicians multi-screwdriver
• 110/66 Impact-punch-down tool

AIS Provisions:

• Access to centralized ticketing portal
• Access to 24/7/365 Helpdesk for support and escalation
• Console cable(s) with USB to serial converter
• Field test equipment (as required)

Pre-Requisites:

• Able to work with and update a web-based ticketing portal in a timely fashion
• Associates degree or comparable technical certificates
• 2+ Years’ Experience
• Retirees welcome to apply

Other On-Demand Opportunities: If desired, qualified personnel may participate in other opportunities at AIS such as:

• Vendor Escort (overseeing vendors such as carriers or service providers)
• IMAC (Installation, Move, Add & Change) – surveying, disconnecting, reconnecting and providing basic quality assurance testing for user relocations in corporate environments / trading floors
• Helpdesk Level 1 / Level 2 desktop support. Knowledgeable with Active Directory, obtaining service requests and updating resolves into a Ticketing Systems

Recognized Value-Adds:

• Laptop with Microsoft Office Suite
• Familiarity with POTS and circuits (T1, DS3)
• Valid Driver’s License and vehicle
• A drill or power-screwdriver / hand-tools

Compensation:

• Hourly $26.00 - $30.00 per hour
• Sub-Contractor with LLC or W2 Employee