Desktop Liability Claims Technician

Location: Remote/Hybrid (predominantly working from home with occasional office visits throughout the year.

Salary: Depending on experience

Term : Permanent - Full Time (35 hours pw)

We are seeking an experienced, confident desktop claims technician with either a background in property claims or someone already experienced in Employer’s Liability (EL), Public Liability (PL), or Property Claims to join our clients well established liability team.

In this role you'll be responsible for managing a diverse range of claims, resulting in a varied and interesting workload.

This technical role involves investigating policy and legal liability, settling claims for our clients Insurers and Corporate clients, and handling third party injury and/or public liability property damage claims independently and under referral.

You will investigate allegations against policyholders, provide detailed advice on liability, collate relevant information, identify fraud risks, maintain proactive contact with all parties, manage litigation where appropriate, and ensure accurate maintenance of databases and correspondence.

With one of the largest teams of liability experts in the world, our client supports and resolves property, general, auto, product and professional liability claims, and helps our clients maintain brand protection in times of crisis.

Key Responsibilities:

• Managing a wide variety of claims from notification through to settlement, ensuring efficient handling and compliance with relevant regulations.
• Evaluating and assessing claims thoroughly, including reviewing evidence, determining legal liability, particularly in the context of workplace and public injury incidents.
• Applying relevant legislation and regulations in claims handling, including familiarity with EL/PL claims protocols, health and safety laws.
• Effectively negotiating settlements with claimants, insurers, legal teams, and other stakeholders, ensuring a fair resolution in line with legal requirements.
• Explaining complex legal and insurance concepts clearly and concisely to all parties involved, including claimants, their legal representatives, employers, and insurers.
• Identifying and managing fraudulent claims and taking appropriate action to prevent or address fraud in EL/PL/injury claims.
• Managing claims through the litigation process, adhering to required timescales and procedures.
• Supporting both internal and external teams, providing expert EL/PL and injury claims handling support on a secondment basis.

Essential Skills & Experience:

• Proven experience in end-to-end claims handling (FNOL to settlement) in property (not motor), or EL, or PL.
• Strong understanding of relevant insurance legislation, health and safety regulations.
• Excellent negotiation skills, with the ability to resolve claims fairly and efficiently, while maintaining clear communication with stakeholders.
• Strong communication skills, with the ability to explain complex legal and insurance concepts to a variety of stakeholders, including claimants, legal representatives, employers, and insurers.
• A good understanding of the litigation process.
• Self-motivated, with the ability to work independently in a remote setting.

What We Offer:

• Flexible work options : Enjoy remote working to support your work-life balance.
• Generous Holiday : 25 days of annual leave, plus bank holidays, with an option to purchase more holidays throughout the year.
• Customisable Flexi-Benefits : Choose benefits that suit your lifestyle.
• Professional Growth : Access training with industry experts and qualifications like Cert CII and BDMA, with financial rewards upon completion.
• Referral Scheme : Earn a financial reward when your referred colleagues complete their probation period successfully.
• Pension Scheme : Self-invested personal pension above the statutory minimum.
• Reward & Recognition : Earn vouchers for popular retailers in categories like retail, dining, and entertainment by sending and receiving ‘points’ to colleagues within the business.
• Health & Wellbeing : Select from benefits like eyecare vouchers, cycle-to-work schemes, and digital consultations, designed to keep you healthy and supported.
• Green Car Scheme : Lease an electric vehicle with home charge point installation (if required) through our partner supplier.
• Life Assurance : Cover for you, with the option of adding your partner in the event of death while in service, regardless of medical history.
• Critical Illness Cover : Receive a lump sum if diagnosed with conditions like cancer, a heart attack, or stroke.
• Group Income Protection : Cover up to 60% of your salary after six months of incapacity.

This is a UK only based role, with no ability to work abroad remotely.

All successful candidates will be subject to DBS and vetting checks, and offers of employment will be dependent on these results.

Benefits:

• Additional leave
• Casual dress
• Company pension
• Employee discount
• Gym membership
• Health & wellbeing programme
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Store discount