Desktop Management - Infrastructure Services

**Desktop Management - Infrastructure Services (IS)

Indianapolis, IN

Contract** Role Descriptions

• Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support
• Ready to work in evening/night shift and provide on-call support for critical production issues
• Excellent troubleshooting skills
• Able to maintain a high level of confidentiality and professionalism
• Ability to effectively prioritize and execute tasks
• Strong customer-service orientation
• Effective interpersonal and relationship-building skills
• Ability to learn new technologies to perform day to day support operations
• Basic knowledge of networking
• Windows cyber security Management knowledge

Roles & Responsibilities

• Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include: - Basic PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support
• Access Request Handling
• Escalate issue to appropriate teams and follow up for closure
• Patching of windows workstation/server
• . Windows server/workstation cyber security Management

Skills: Desktop Management - Infrastructure Services (IS)

Experience Required: 2-4