Desktop Services Engineer

West Malling, Kent

As a Desktop Engineer in our IT Operations team, you’ll be at the heart of delivering fast, high‑quality, customer‑focused support across the Cabot Group. You’ll keep our people connected and productive by resolving incidents, fulfilling requests, maintaining device standards, and constantly finding smart ways to enhance our workplace technologies.

Working closely with the Desktop Services Team Leader, you’ll support our move from legacy desktop services to a modern, automated, service‑centric environment. You’ll also help with day‑to‑day Desktop operations, contribute to improving our processes, create and update user guides, and follow ITIL and security best practices - all while developing your skills and playing a key role in delivering a great end‑user experience.

What you can expect as an Desktop Engineer:

• Perm

• Office role – Kings Hill, KENT, ME19 4UA.

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.

Key responsibilities include:

• Provide 2nd‑line support across sites, resolving incidents and service requests within agreed SLAs.

• Deliver hands‑on support for laptops, mobiles, peripherals, collaboration tools, and workplace technologies, including VIP users when needed.

• Support remote colleagues using modern device‑management and remote‑assist tools.

• Deploy and maintain standard device builds, applications, and profiles using Intune/Endpoint Manager.

• Assist with patching, software updates, and ensuring devices meet security and compliance requirements.

• Maintain accurate asset records and support the full device lifecycle.

• Help identify recurring issues, create knowledge articles, and improve fix paths in collaboration with the Service Desk.

• Work within ITIL processes and support audits, stock checks, and vulnerability remediation.

We are looking for someone with:

• Experience providing 2nd‑line desktop/EUC support in multi‑site or hybrid environments.

• Strong troubleshooting skills across laptops, desktops, mobile devices, peripherals, and collaboration tools.

• Good understanding of networking fundamentals (Wi‑Fi, VPN, DNS, DHCP) and basic connectivity troubleshooting.

• Practical knowledge of modern device management, endpoint security, and EUC best practices.

• Hands‑on experience with Microsoft 365, Windows 10/11, Intune/Endpoint Manager, Active Directory/Azure AD, and configuration profiles.

• Experience maintaining accurate asset records and supporting device lifecycle processes.

• Familiarity with ITSM tools such as ServiceNow and working within ITIL processes.

• Comfortable supporting senior stakeholders, including VIP users, during high‑priority issues.

What happens next?

If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now!

Working for Cabot:

You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.

We are people helping people

At Cabot, we’re people helping people. Supporting customers, empowering colleagues, and making the effort to be invovled in the communities we work in.

Our Total Rewards Package for All Round Wellbeing

We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.

• Holistic Wellness

  Colleague Wellness - We're focused on your wellbeing and that means supporting you across all elements of it. This comes from our company sponsored team building events, on site events to form bonds with colleagues, Mental Health First Aid support, Webinars, Employee Assistance Program and more!

• Healthcare

  Healthcare - Take advantage of our healthcare options to help you stay well... Gym discounts, Eye Tests and discount offers on glasses, our Employee Assistance Programme and more.

• Perks

  Perks - Our Colleague Discount Programme includes Transport, Retail discounts and much more.

• Career Path & Development

  Career Progression comes from the fact we invest in our people's skills and ability. We support your individual development, offering regular training to ensure you have the best tools and knowledge for the job. We want to help you be ready for your next career move with us.

• Awards & Recognition

  Awards & Recognition - We will always recognise our people's contribution to what we achieve every day. That might be an informal on the spot reward or thank you or part of the formal awards and recognition we run throughout the year such as star of the month and our global President's Club.

• Pay & Bonuses

  Pay & Bonuses - Earn a competitive salary, with the opportunity to participate in fun team building incentives!

Our Values In Action

At Cabot, we care about making a meaningful impact on our people, our customers, and our communities. We believe diversity in all its forms brings different thinking styles and perspectives. That builds our creativity and ability to find a better way. It also enables us to understand the different communities that make up our society. The more we understand, the easier it is to deliver the right outcomes for our customers.

Inclusive Workplace

We are striving to be an inclusive and progressive organisation where everyone feels comfortable and enabled to be themselves at work. We value the diversity of thought that different backgrounds and cultures can bring as it makes us stronger. The more we understand each other, the easier it is to deliver the right outcomes for our consumers and to support each other. Prioritising inclusion and belonging improves collaboration and enhances people’s wellbeing; both of which are essential parts of supporting our colleagues, and in turn our business, to succeed.

Giving Back To Our Community

We give back by volunteering, and charity work, trying to make a positive impact on the communities, where we live and work and we are proud to do so.