DESKTOP SUP TECH I

Description

GENERAL SUMMARY:

At the direction of the IT Desktop Support Supervisor, assist implementation, support, disposal and inventory of desktops and desktop software for Pinnacle Data Services and its affiliated banks.

RESPONSIBILITIES AND DUTIES:

• Installs and supports Microsoft Windows, Microsoft Exchange and Outlook, Microsoft Office, and Microsoft Windows updates and patches, including servers, personal computers, printers, and other LAN connected devices, both locally at PSC and remotely at all banks for the life span of the device.

• Provides phone support of the listed systems. This can vary from 7:00am to 6:00pm as needed.

• Tracks work in ticketing system.

• Work hours and days may vary. Techs may need to do updates during the late night / early morning hours, and on weekends. Techs will need to carry a cell phone to be contacted as needed.

• Regular and reliable attendance.

• Other duties as assigned by management.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate effectively with management, customers and co-workers.
• Ability to pay close attention to detail and work with a high degree of accuracy.
• Ability to meet deadlines and work independently.
• Ability to assist others within the department.
• Skills in problem solving.
• Ability to make sound decisions using information at hand.

EDUCATION AND EXPERIENCE:

• High school graduate
• Prefer 1-2 years of previous computer technician experience or equivalent work experience preferred.

PHYSICAL REQUIREMENTS:

Seeing: 75-100%

Must be able to read computer screens and reports

Hearing: 75-100%

Must be able to communicate with customers and employees

Standing/Walking: 25-49%

Climbing/Stooping/Kneeling: 25-49%

Lifting/Pulling/Pushing: 0-24%

Fingering/Grasping/Feelings: 75-100%

Must be able to operate a computer and manipulate computer hardware

PHYSICAL DIMENSIONS:

Exerting up to 50 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting, walking and standing.

NOTE:The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

More Details

Monday through Friday, rotating Saturday. Applicants must be located in the Omaha Metro Area.

About Pinnacle Bank/Bank of Colorado

We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business.

We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.

As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.

At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.

We also offer personal banking services, including accounts, mortgages, personal loans and technology products.

We use application review steps designed to ensure mutual fit. Generic or automated submissions may not progress.

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Time benefits include:

*****Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT]**.