Desktop Supervisor

Who are we?

Ethos Building & Restoration is a trusted and established insurance building and restoration provider, recognised for our innovation, commitment to sustainability and exceptional customer service. We specialise in domestic, strata, commercial and complex claims, delivering integrated make-safe, restoration and building repair services. With established operations across Victoria and Queensland and a growing presence in New South Wales, we work closely with insurers, loss adjusters and other industry partners to deliver responsive, consistent and high-quality outcomes throughout the claims journey.

Ethos Building and Restoration is an employer of choice - we are large enough to provide real opportunities yet small enough for your voice to be heard. We have an experienced senior leadership group that is invested in guiding our staff on their career paths, supporting and challenging individuals to bring out their best and, growing the business under our defined strategic long-term vision.

If you are seeking a career, are prepared to be truly challenged and want to work within a high performing team with like-minded individuals, then please reach out to us.

The Role - Desktop Supervisor

• Manage and supervise a portfolio of building repair, restoration and make safe projects.
• Coordinate all logistical requirements including the issuing of PO's and sales / invoice forecasting.
• Proactively carrying out advance scheduling, managing forecasted work activities and ensuring project completion is within set budgets and timelines.
• Manage works & trades from make safe through to completion, whilst also overseeing trade workflow, capacity, quality and delivery timeframe.
• Updating and reporting weekly to the National Services Manager regarding your allocated projects.
• Support the desktop estimating team in completing desktop and virtual assessment quotes during high volume events.
• Manage client expectations, ensuring a high level customer experience by building strong customer relationships & periodic updates.
• Maintaining all necessary WHS audits, risk assessments and carrying out risk mitigation procedures.
• Preparation of SWMS and Site Safety Works as required.
• Support & backup restoration repair works as required
• Partake in afterhours make safe team roster.

Skills and Experience

• Prior desktop supervision/repair coordination experience with insurance work considered highly advantageous
• Excellent time management skills with attention to detail
• Proven ability to prioritise work and meet deadlines
• The ability to communicate effectively, multitask and problem solve
• High level of customer service focus with outstanding relationship management skills
• A commitment to safety with a knowledge of Health & Safety policies and procedures, company policies and industry standards