Desktop Support Analyst / 2nd Line Support Analyst

Desktop Support Analyst / 2nd Line Support Analyst

A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based client on a permanent basis.

Desktop Support Analyst / 2nd Line Support Analyst

Summary:

A role has arisen for a Desktop Support Engineer to join us to provide IT support to all areas within the firm, across our two London offices. This is a highly visible, customer‑facing role, with responsibility for delivering a great user experience to staff.

Desktop Support Analyst / 2nd Line Support Analyst

Key Responsibilities:

• Administer the corporate-only iPhone fleet through Apple Business Manager and

Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh

• Dealing with customers in person at the Tech Hub

• Work with co-workers to increase knowledge across the Global Service Desk team

Desktop Support Analyst / 2nd Line Support Analyst

Attributes/Skills:

• Good troubleshooting and analytical skills

• Demonstrable understanding of the Microsoft 365 suite, including Teams, Exchange

Online, SharePoint, OneDrive and Office 365

• Experience working with Dynamics 365 is highly beneficial

• Experience of logging tickets in ITSM call logging software

Desktop Support Analyst / 2nd Line Support Analyst